Training Programs

  • Model (Objects & Relationships)

  • Platform & Architecture

  • Data Migration

  • Reports & Dashboards

  • User, Access Types & Authentication

Salesforce Administrator

  • Business Analysis Concepts

  • Software Development Lifecycle Processes

  • Project methodologies: SDLC, Agile Scrum, Waterfall, Rapid (PMO tool)

  • Requirement Analysis and Documentation

Salesforce Business Analyst

  • Platform & Architecture

  • Project Implementation / Coordination

  • Solution Architecture

  • Roadmaps & Strategy

  • AppExchange

Salesforce Functional & Technical Consultant

  • Platform & Architecture

  • Release Planning

  • Lightning User Interface Setup & Actions

  • Advanced Fields - Formula Type Fields, Validation Rules

  • User, Access Types & Authentication

  • Automations – Flows, Process Builder, Approval Processes

Salesforce Platform App Builder

  • Automations – Flows, Process Builder, Approval Processes

  • Advanced Fields - Formula Type Fields, Validation Rules

  • Salesforce Customizations – Apex, VF & LWC

  • Integration Basics

Salesforce Developer

  • Lead Conversion

  • Accounts & Contacts

  • Opportunity Management

  • Revenue Forecasting

  • Customer Order & Contracts

Salesforce Sales Cloud

  • Case Management

  • Knowledge Base

  • Case Entitlements

  • Web to Case

  • Call Center Management

Salesforce Service Cloud

  • Customer Communities – Experiences Cloud

  • Partner Communities – Experience Cloud

  • Chatbot/Live Chats

Salesforce Communities / Experience Cloud